Inventory data and customer expectations

A few news bits in the last couple of weeks have caught my eye.  Springboard announced a solution which takes inventory management to the cloud and integrates online & brick and mortar sales.  This has always been a pain point and in reality there have been solutions for it for years – I had the two sales channels integrated when I was a store owner 6 years ago using MINDBODY Online.  But the solutions have not been as clean or as advanced as you might like, so it’s good to see this getting addressed by more and more vendors.

Increasingly, inventory management matters not just for the traditional reasons (cash management, keeping hot sellers in stock, etc.) but also because accurate inventory data is a prerequisite for meeting customer expectations in the omni-channel world.   This is brought home in this summary from Mozu which highlights steps retailers can take to meet customer expectations (you need to submit your email to download the free report).  In some way they all depend on accurate, real-time inventory data.

Same day delivery is one area that I am really focused on, and you can’t do it successfully without accurate inventory data.  It’s where customer engagement meets operational business data.  I’m really interested in rideshare/crowd-sourced delivery  options and I’m working with one client on this now.  I’ll write more on this later, as there’s a lot going on the space as Uber/Lyft/Sidecar et al try to differentiate themselves and carve out their niches.

 

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